Submit RMA Request

RMA Policy

Telco Systems Return Material Authorization (RMA) procedure explained below covers all requests via the internet, email, or fax for, warranty and non-warranty return and repair and advance replacement for "dead on arrival" products.

Telco Systems Product Warranty [ PDF, 24.76 KB ]

If you have any questions about the RMA process outlined below or regarding an RMA request in process, please contact our Customer Service Center by phone 781-255-2227, fax 781-255-2122 or by email at:

Addresses for shipment:

Telco Systems
15 Berkshire Rd
Mansfield, MA 02048
Tel.: 7821-255-2227
Fax: 781-255-2122

BATM Advanced Communications Ltd.
Company ID number 520042813
4 Ha'matechet Street Migdal Haemek, 2306995 Israel
Tel.: +972-9-8662525
Fax. +972-9-8662500

Any returns for repair must receive a Return Material Authorization Number (RMA) prior to shipment. Please review the repair and return policy below, and complete the request form. Upon approval from our Customer Service Center, a RMA Number will be assigned within 1 business day of request.

I have read and understand the Return Material Authorization RMA Policy outlined above.